Terms of Service

1. Who we are

Olace is operated by Olace Pritam Chakraborty, with registered address at Witolda Budryka 2, 30-072 Kraków, Poland. In these Terms, "Olace", "we", "us", and "our" refer to that business, and you can reach us at support@olace.app. These Terms of Service (the "Terms") govern your access to and use of the Olace applications, services, and websites (together, the "Service").

By creating an account or using the Service, you agree to these Terms, to our Privacy Policy, and to our Refund Policy, each incorporated here by reference. If you do not agree, please do not use the Service.

2. Eligibility

You must be at least 16 years old to use the Service, and old enough to form a binding contract where you live. If you use Olace on behalf of an organisation, you confirm you are authorised to accept these Terms for it.

3. Your account

You sign in with a one-time code or sign-in link sent to your email, with your Google account (outside the iOS app), or by approving the sign-in from a device that is already signed in; Olace does not use passwords. You are responsible for keeping access to your email, any Google account you use, and your devices, and for activity under your account. If you lose access to your email and no signed-in device can approve a change, write to us: once we verify the account is yours, we can change its email after a waiting period during which we notify the current address. Tell us at support@olace.app if you suspect unauthorised use.

Olace protects your synced conversations with zero-knowledge encryption: the key is held only by your devices and protected by a recovery key and PIN that only you hold. Signing in proves who you are, but it does not by itself unlock that data. On a new device you unlock it with your recovery key or PIN, or by approving the device from one that is already unlocked. Because the key is yours alone, we cannot recover that data for you if you lose your recovery key and PIN, so please store your recovery key safely.

4. What the Service does

Olace connects the devices you own so you can use AI models that run on your own hardware or on a device you have paired, and keeps your conversations in sync across them. Cloud features, such as cloud models, web search, and image generation, are optional and run on our servers or on providers we use only when you choose them. You can also bring your own provider API key ("BYOK").

The Service depends on software you install and on networks and third parties outside our control. We do not guarantee that any particular model, device, or feature will always be available.

5. Plans, billing, and the seller of record

Olace offers a free tier, recurring subscriptions billed monthly or yearly, and one-time purchases such as refills and a lifetime membership, which is sold only on our website. The plans, prices, included usage allowances, pairing limits, and trial terms that apply to you are the ones shown on our Pricing page and at checkout at the time of your purchase. Those override any figures described elsewhere. Prices on our website are stated in US dollars unless another currency is shown; in the mobile apps, the App Store and Google Play show and charge prices in your local currency.

Fair use. Where a plan describes a feature as unlimited or as covering every device, that means unlimited for ordinary personal use by one person, not automated or programmatic use. Two limits give that a shape. First, unlimited chat and free research on your own models are for interactive use; requests generated by a script or a service, rather than by a person using the app, are not covered and may be rate limited. Second, we believe no individual needs more than 20 paired devices, so that is the ceiling on every plan. You can always unpair a device to pair another one. If you need more because you are a team or a business, please wait for our upcoming plans for organisations, or get in touch.

What plan benefits rest on. Words like unlimited, free, every device, and forever describe how we treat your account. We deliver them through services we run and through outside providers we rely on, such as cloud AI providers, search and data providers, hosting, app stores, and payment providers, and, for local and paired AI, through your own hardware and the runtimes you install. In particular:

• Cloud models. A benefit tied to a class of cloud models, such as unlimited Everyday chat, covers the models we offer in that class at the time you use it. Providers release, retire, reprice, and stop serving models, so the models in each class, and the providers behind them, change over time. When a model we offer is retired or stops being available, we will replace it with a comparable one where we reasonably can. A plan does not entitle you to a particular model or provider.
• Free local and paired AI. Free means we do not charge for it. How it runs depends on your devices, your network, and third-party runtimes such as Ollama, LM Studio, and llama.cpp, which we do not control.
• Lifetime and forever. A lifetime membership, and any benefit described as forever or for good, lasts for as long as we operate the Service, not for the life of any person. It includes the features of the plan it matches as those features exist over time, including features we add to that plan. It does not include new plans above that plan, plans for teams or organisations, separate products or add-ons, or cloud usage beyond the plan's included allowance, which you can add with a refill. Unlimited Everyday chat stays part of a lifetime membership for as long as we operate the Service, on the models we offer in that class at the time. If we ever decide to close the Service, we will tell you at least 90 days in advance.
• Cloud usage. A metered cloud action draws on your usage allowance according to what the providers behind it charge us for it, such as the model, search, or image provider. Providers reprice, so the same action can draw a different amount over time. The app shows how much of your allowance you have used and when it renews; it does not show the cost of an action before you take it. We will give you at least 30 days' notice before we raise the price of your plan or reduce the usage allowance it includes, and a change never applies to usage already completed or to an amount already charged.

Purchases are sold through a merchant of record, not directly by us:

• On the web and desktop, purchases are sold and processed by Polar (Polar Software, Inc.), which acts as the merchant of record. Your purchase is also subject to Polar's buyer terms.
• In the iPhone and Android apps, purchases are sold and processed by the Apple App Store and Google Play under their own terms.

The merchant of record charges you, collects and remits any applicable VAT or sales tax, and issues your receipt. Prices are shown inclusive or exclusive of tax as indicated at checkout. Subscriptions renew automatically for the same period until cancelled, and you authorise the merchant of record to charge the then-current price each period. You can cancel at any time, as described in the Refund Policy. Your plan and entitlements are recognised by your Olace account regardless of where you purchased, so a subscription bought on one platform is available on the others after you sign in.

6. Cloud usage

Metered cloud features draw on a usage allowance. The local, paired, and BYOK AI models themselves never draw on it, on any plan. On the free tier, features we pay a provider for on your behalf, such as web search, page reading, cloud vision, and document assistance, draw on your Starter Pack, including when they support a local, paired, or BYOK conversation. Paid plans include an allowance that renews each billing period, and some plans cover certain features in full, as shown on the Pricing page. The free tier includes a one-time Starter Pack that expires after a set period shown at the time of grant.

On a paid plan you can add to your allowance with a refill: the Plus refill is available on Plus, Pro, and lifetime memberships, and the Pro refill on Pro and lifetime memberships. A refill adds to what you have left and does not expire. When your allowance runs out, metered cloud features stop until it renews or you add a refill; we never bill you for usage beyond it. Your usage allowance is a prepaid allowance to use features of the Service. It is not money, it has no cash value, and it cannot be exchanged, transferred, or redeemed for cash, except where the law requires otherwise. An unused periodic allowance does not carry over to the next period unless we state so.

7. Acceptable use

You agree to use the Service lawfully, and not to:

• break the law or infringe the rights of others through the Service;
• interfere with, overload, or probe the Service or its security, or get around usage limits, usage metering, or anti-abuse measures;
• resell, sublicense, or commercially exploit the Service or your usage allowance without our written permission;
• claim Starter Pack or trial grants more than the eligibility allows, or use automated means to create accounts or farm free allowances.

You are responsible for the content you submit and for how you use AI output. If you bring your own provider key, you are also responsible for that provider's terms and any charges it bills you directly.

8. AI output

AI models can be wrong, incomplete, or unsuitable for your situation. Output is generated automatically and is not professional advice. You are responsible for reviewing it and deciding how to use it, especially for legal, medical, financial, or safety-critical matters. We do not warrant that output is accurate, reliable, or fit for any purpose.

9. Your content and your rights in it

You keep all rights in the conversations, files, and other content you create or upload ("Your Content"). You grant us only the limited permission needed to operate the Service for you: to store, encrypt, transmit, and sync Your Content across your devices, and, when you use a cloud feature, to process the content that feature needs. We do not sell Your Content and we do not use it to train AI models. Your synced conversations and files are zero-knowledge encrypted, so we hold only ciphertext and cannot read them. How we handle data is described in the Privacy Policy.

10. Our intellectual property

The Olace name, logo, apps, and the Service are owned by us or our licensors and are protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the apps to access the Service under these Terms. Some parts of Olace, including data-handling components, are released as open source under their own licences, which govern those parts. Third-party open-source components remain under their respective licences.

Ollama, LM Studio, llama.cpp, and other product names, model names, and logos that appear in Olace are trademarks of their respective owners. Olace uses them only to identify the software and models it works with. Olace is an independent product and is not affiliated with, endorsed by, or sponsored by any of these owners.

11. Third-party services

The Service works with third parties you choose to use, such as cloud AI providers, app stores, payment processors, and the local AI runtimes on your own machine. We are not responsible for third-party services, and your use of them is governed by their terms. The sub-processors we rely on to run the Service are listed in the Privacy Policy.

12. Availability, changes, and beta features

We are improving Olace continuously and may add, change, or remove features, and may update the apps and protocols they use. The Service is provided on an "as available" basis and may be interrupted for maintenance, updates, or reasons outside our control. Some features may be offered as beta and can be less stable. We will give reasonable notice of material changes that affect you where we can.

We change a paid feature only for a valid reason: a provider we rely on stops, restricts, reprices, or materially changes its service; the cost of providing a benefit rises so that we can no longer offer it on the same terms; a legal, regulatory, or security requirement; preventing abuse; or a technical change needed to keep the Service working. If a provider we rely on becomes unavailable, the features that depend on it may be interrupted, limited, or moved to a comparable provider while we restore them.

If a change reduces a paid feature you rely on by more than a minor amount, we will tell you before it takes effect. On a subscription, limiting or removing an unlimited benefit takes at least 30 days' notice and applies from your next renewal; the unlimited Everyday chat included in a lifetime membership is not withdrawn this way. You may then cancel within 30 days of the notice, or of the change if later, and receive a pro-rata refund of what you prepaid for the period you will not use. For purchases made through the App Store or Google Play, refunds are issued through that store where its rules allow, and we will support your request.

13. Suspension and termination

You may stop using the Service and delete your account at any time from the app. We may suspend or limit access if you breach these Terms, use the Service unlawfully, or create risk for the Service or other users, and we will be proportionate and, where appropriate, give notice and a chance to fix the issue. When your account is deleted, we delete your data as described in the Privacy Policy, except one-way hashed records we keep to prevent trial and grant abuse. Deleting your account cancels a subscription bought through Polar; a subscription bought through the App Store or Google Play must be cancelled there.

14. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. Nothing in these Terms excludes or limits rights you have as a consumer that cannot be excluded or limited by law.

15. Limitation of liability

We are not responsible for a failure or delay in providing the Service caused by events beyond our reasonable control, including the failure, withdrawal, or restriction of a third-party provider we rely on, outages of networks, power, or hosting, and acts of government. We will work to restore the Service as soon as we reasonably can, and your rights under section 12 still apply.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of data caused by your loss of your recovery key or PIN, or loss arising from third-party services or AI output. Our total liability to you for any claim relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the claim, or fifty euros. These limits do not apply to liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you keep all mandatory legal protections, and this section applies only so far as the law allows.

16. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice, for example in the app or by email, before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, you may stop using the Service and cancel.

17. Governing law and disputes

These Terms are governed by the law of Poland. If you are a consumer, you also keep the mandatory consumer protections of the country where you live, and nothing here removes them; this choice of law does not deprive you of those rights. Disputes may be brought before the competent courts, subject to any mandatory rules that let consumers sue, or be sued, in their home courts. If you are not a consumer, the courts of Poland have exclusive jurisdiction over any dispute.

If you are an EU consumer, you can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are happy to try to resolve any issue with you directly first, at support@olace.app.

18. Contact

Questions about these Terms? Write to us at support@olace.app.