Delete Your Account or Data
You can permanently delete your Olace account, and the data tied to it, at any time from inside the app. You can also delete just your conversations or a paired computer and keep your account, which is covered in section 5. This page explains how, what is removed, the little we keep to prevent abuse, and how to ask us if you cannot open the app.
1. Delete from the app
Open Olace on any device, including the web app at app.olace.app, go to Settings, then Account, and choose Delete account. We confirm the request with a one-time code sent to your email, and then deletion is permanent. This is the fastest way, and it stays entirely in your control.
2. What we delete
When your account is deleted, we permanently remove the data tied to it, including your conversations, encrypted sync data, files, support messages, paired devices, encryption keys, and your plan and credit records. Your encrypted files in object storage are queued for deletion and removed shortly after. Olace also erases the account's conversations, files, and saved keys from the device you delete from, and from your other signed-in devices when they are next online. We send a confirmation to your email once it is done.
3. Your subscription
Deleting your account cancels a subscription bought on our website or desktop app through Polar, so you are not charged again. A subscription bought in the iPhone or Android app is billed by Apple or Google, and they do not let us cancel it for you: cancel it in your App Store or Google Play subscription settings before or after you delete your account.
4. What we keep, and why
We keep a small, one-way record even after deletion: a keyed hash of the email address or device identifier that received a free trial, Starter Pack credits, or another one-time offer, with the date and what was granted. It never holds the number or address itself, and we keep it only to stop the same person from repeatedly claiming these offers. Nothing in it reveals what you did in Olace. Separately, Polar, Apple, and Google keep their own records of your purchases, as tax law requires, under their own privacy policies.
5. Delete only some of your data
You do not have to delete your account to remove your data. From inside Olace you can:
- Open Settings, then choose Clear chat history, to delete your conversations from this device and, with cloud sync on, from the cloud and every device signed in to your account. You can also delete a single conversation from the chat list.
- Open Settings, then choose Unpair devices, to remove a paired computer along with the pairing and the keys tied to it.
Each of these takes effect immediately and removes the data from our servers as well as from your devices. Your account, your email address, and your billing records stay in place. If you would rather we did it for you, write to support@olace.app from the email on your account and tell us what to remove.
6. If you cannot open the app
If you have lost access to your devices, write to us at support@olace.app from the email on your account and ask us to delete it. We will verify the request and delete your account and data for you.
7. How long it takes
Deletion happens right after you confirm. Removing encrypted files from storage is queued and finishes shortly afterward. Once deleted, your data cannot be recovered, so export anything you want to keep first, for example with Export PDF on a conversation.
For more on how we handle data, see our Privacy Policy.