Refund Policy

1. Free tier and trials

Olace is free to start, and local and paired AI is free to use. A 14-day free trial of a paid plan does not charge you during the trial. Cancel any time before it ends and you will not be billed. You only pay if you choose to continue.

2. Where you bought matters

Olace is sold through a merchant of record, and refunds are handled by whoever sold you the purchase:

• Web and desktop purchases are sold by Polar, our merchant of record. We handle these refund requests with Polar; write to us at support@olace.app or use Report an issue in the app.
• iPhone purchases are sold by Apple. Refunds are requested from Apple at reportaproblem.apple.com under Apple's policy.
• Android purchases are sold by Google Play. Refunds are requested through Google Play under Google's policy.

3. Changed your mind: 14 days

Wherever you are, if you ask within 14 days of a purchase on our website, we refund the price you paid less the retail value of the cloud usage you consumed from that purchase. We value that usage at the price of what you bought: a monthly plan's price for its monthly allowance, a yearly plan's price for twelve months of allowance, the Pro monthly rate for a lifetime membership, or a refill's own price. If you used 2% or less of the purchase's allowance, we deduct nothing for usage. If you live outside the EU, the EEA, and the UK, we also deduct the payment processor's fee on the order. This refund covers your first order of a subscription, a lifetime membership, or a refill. If you live outside the EU, the EEA, and the UK, each person can receive it once. A renewal of a subscription you already have is not a new purchase and does not start a new 14 days. For anything else, write to us and we will look at it fairly. This is our policy for everyone, not only where the law requires it. A refund ends access from that purchase at once: the paid plan it bought is removed from your account and the remaining usage allowance from that purchase is cleared at the same time; usage you already consumed is never refundable.

If you are a consumer in the EU or UK, this is also a statutory right of withdrawal. Because our paid features are delivered digitally and start working right away, when you buy you expressly ask us to begin immediately and acknowledge that cloud usage you then consume reduces any refund accordingly. We still honour the 14-day window for the unused portion, and nothing here limits the mandatory consumer rights you have where you live.

4. Subscriptions

Subscriptions renew automatically until you cancel. You can cancel at any time, from the app, through the store you bought from, or at olace.app/billing, and you keep access until the end of the period you already paid for. We do not generally refund a period that has already started once it is well under way, beyond the 14-day window above and your mandatory legal rights. If a renewal charges you unexpectedly, contact us promptly and we will work it out fairly.

5. One-time and lifetime purchases

One-time purchases, such as a refill or a lifetime membership (sold only on our website, through Polar), are also covered by the 14-day refund above. After that window, a one-time purchase is generally non-refundable, except where required by law, where section 12 of the Terms gives you a refund after a change that reduces a paid feature, or where we agree otherwise as a goodwill gesture.

6. Your usage allowance

Your usage allowance is a prepaid allowance to use cloud features. It is not money and has no cash value. The allowance included with a plan is not refundable for cash and does not carry over to the next period unless we state so, and usage you have already consumed is not refundable. If we refund a purchase, we deduct the value of the usage already consumed from that purchase, as described in section 3. A refill does not expire; if we refund a refill, what remains of it is removed from your allowance, and usage you already consumed is not clawed back. The Starter Pack on the free tier is granted at no charge and is not refundable.

7. If something goes wrong

If you were charged in error, charged twice, or could not use what you paid for because of a fault on our side, contact us and we will make it right, including a full refund where appropriate. Your statutory rights as a consumer always apply.

8. How to ask for a refund

For web and desktop purchases, write to support@olace.app, or use Report an issue in the app, with the email on your account and your receipt, and we will respond promptly. For purchases made in the iOS or Android apps, please use Apple or Google as described above, since they process those payments.

9. Contact

Questions about refunds or billing? Write to us at support@olace.app.